Vitalvida Limited is a fast-growing e-commerce company, We provide you with an excellent eCommerce experience as our clients satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.
We are recruiting to fill the position below:
Job Title: High-Impact Sales & Operations Lead (Target-Driven Closer)
Location: Yaba, Lagos
Employment Type: Full-time / On-site
Job Summary
- We are seeking a high-impact, results-driven Sales & Operations Lead – someone who delivers measurable business growth, drives efficiency, and ensures every sale converts into revenue.
- This role is for an execution-focused leader who thrives on precision, speed, and delivering real business impact.
- If you are obsessed with driving numbers, optimizing operations, and achieving bottom-line results, we want you on our team.
- Note: This is a payment-on-delivery business model, meaning success is directly tied to ensuring deliveries are completed successfully. Our goal is to maintain a 95%+ delivery success rate and achieve 24-hour delivery turnaround for customers.
- Think you have what it takes to lead, sell, and win? Apply now!
What You’ll Do (If You Can’t Handle Pressure, Don’t Apply)
- Deliver High-Impact Results: Your focus is on delivering revenue growth, minimizing inefficiencies, and scaling sales operations effectively. There is no room for mediocrity or passive leadership here.
- Drive Sales & Conversion Metrics: Ensure the sales team consistently converts leads into paying customers at optimal rates. If numbers drop, you are the one fixing it.
- Optimize End-to-End Fulfillment: Reduce delivery failures and ensure a seamless process from order placement to successful delivery within 24 hours. Excuses don’t count—only results.
- Maximize Revenue & Reduce Losses: Implement strategies to reduce failed deliveries and revenue leakages. Underperformance is not tolerated.
- Relentlessly Track & Improve Performance: Monitor every KPI in real-time, adjusting tactics instantly to optimize sales and operations. If you don’t love numbers, this job isn’t for you.
- Provide Strategic Direction on Delivery Agent Recruitment & Training: You will ensure agents are effectively onboarded and trained for efficiency, but this is not an HR role. Your role is to ensure they are well-prepared to meet operational goals.
- Collaborate with Marketing & Tech Teams to Optimize Sales Processes: You will not run ads or build websites, but you will ensure the landing pages, checkout flow, and sales funnel drive maximum conversions.
- Own & Scale the Sales Pipeline: Ensure that leads are nurtured, closed, and delivered with the highest efficiency. Anything less is failure.
- Hold the Team to High Standards: This is a results-only role—every team member under you must be pushing towards the goal or moving out of the way.
Daily Responsibilities
As the Sales & Operations Lead, you will oversee both the logistics and sales teams to drive operational excellence and sales performance. Your daily tasks will include:
Sales & Conversion Optimization:
- Review sales performance data from the previous day (lead-to-sale conversion rates).
- Meet with telesales team to address bottlenecks and push for higher conversion rates.
- Analyze abandoned leads/orders and implement strategies to recover sales.
- Work with marketing to ensure lead quality remains high and aligns with operational capacity.
Fulfillment & Delivery Execution:
- Ensure all pending orders are dispatched before noon to meet the 24-hour delivery goal.
- Track failed deliveries from the previous day and enforce immediate corrective action.
- Work with the logistics team to preempt delivery delays and reduce order failures.
- Oversee inventory levels in delivery agent bins, ensuring stock availability.
Delivery Agent Performance & Accountability:
- Hold delivery agents accountable for meeting timely dispatch & success rates.
- Resolve logistics bottlenecks by working with the inventory & delivery team.
- Ensure real-time tracking of deliveries and quickly address any emerging issues.
- Review delivery success metrics and ensure agents are hitting 95%+ completion.
Process & Data-Driven Optimization:
- Monitor daily KPIs (sales, conversion rates, delivery success, fulfillment speed).
- Adjust operational strategies based on real-time sales & logistics data.
- Hold a mid-day check-in to ensure orders are on track for same-day fulfillment.
- Streamline checkout processes, payment confirmation, and last-mile delivery coordination.
Team Leadership & Execution:
- Conduct morning standups with sales & logistics teams to set daily priorities.
- Push the team towards hitting daily order targets.
- Address any inefficiencies in the order processing pipeline.
- Track performance of telesales, fulfillment, and logistics teams—immediate action for underperformers.
End of Day Review:
- Verify if 90% of orders met the 24-hour delivery target.
- Review KPIs and address weak points for the next day.
- Ensure failed deliveries have a corrective plan for the next attempt.
- Plan for next-day fulfillment strategy to maintain momentum.
Key Performance Indicators (KPIs) & Success Metrics
Your success in this role will be measured by your ability to:
- Increase lead-to-sale conversion rates through optimized sales strategies.
- Ensure fulfillment and delivery success rates is at 95%+ while reducing order failures.
- Ensure 24-hour delivery turnaround for 90% of orders by optimizing logistics, streamlining dispatch processes, and holding delivery agents accountable for prompt execution.
- Reduce failed deliveries and revenue leakages through data-driven execution.
- Streamline operations, inventory, and logistics for continuous business growth.
- Improve delivery agent efficiency through strategic recruitment and training oversight.
- Hit and exceed revenue and sales targets consistently—no excuses, no second chances.
- Ensure sales funnel optimization by working with marketing & tech teams to improve landing page performance and checkout flows.
Requirements
- Candidates should possess a Bachelor’s Degree / HND with 5 years of experience.
Remuneration
- Base Salary: N700,000 – N1,200,000 Annually (Competitive fixed pay to attract an elite performer)
- Sales Target Bonus: N200,000 – N500,000 (Based on hitting X% of the monthly revenue goal)
- Delivery Success Bonus: N100,000 – N300,000 (For achieving 95%+ successful deliveries)
- Total Potential Earnings: N1,000,000 – N2,000,000 + When all performance metrics are met.
Why Join Us?
- Performance-Based Bonuses: Your earnings directly reflect your impact.
- Lead & Own the Game: Full control over sales & operations, no micromanagement.
- High-Intensity, High-Reward: If you thrive on delivering results, this is your place.
- Clear Growth Path: Opportunity to advance into Head of Operations or Country Lead roles as you prove your impact.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
